Illinois CNA State Practice Exam

How should you respond if you answer a phone call for a resident in the dining room and it is her daughter asking about her mother's condition and treatment?

1. Refer daughter's questions to the nurse

2. Provide all the details over the phone

3. Ignore the questions

4. Give general information

The correct answer is: Refer daughter's questions to the nurse

When answering a phone call for a resident in the dining room, it is important to respect their privacy and confidentiality. By referring the daughter's questions to the nurse, you are not violating any privacy agreements and ensuring that the appropriate medical professional is providing accurate and detailed information to the family member. Providing all the details over the phone (option B), ignoring the questions (option C), or giving general information (option D) can potentially lead to misunderstandings or misinformation being passed along. It is important to let the nurse handle these types of inquiries to ensure the resident's privacy and wellbeing are maintained.